Just had a day of Spotify training around Crucial Conversation. It’s actually being quite good.
It outlines a process around which how one can prepare for a crucial conversation one is about to have. The part I liked the most was how to prepare your message in three simple steps.
- State the facts.
- Say how this makes your feel.
- Ask the other person how they feel, and whether you are way off.
The key is to do this sincerely, from the hear, and to assume good intentions. If you do this, you stand a much better chance achieving the dialog you are looking for.
You may not always get what you want. But at least you’ll set the right conversation up for where ever it is you are going.
Good luck!
The Agile Warrior 